Client Care Manager required for Galway Based Role

The ideal candidate will have come from a nursing background and have strong commercial experience and acumen

Duties:

·          Ensuring that the highest quality of care is delivered to our clients; 

·          Assisting with client and staffing issues,;

·          Mentor, coach and lead a team of carers;

·          Ensure internal policies and procedures are adhered to;

·          Be  compliant with internal operational audit procedure;

·          Development and maintenance of key client relationships;

·          Development and implementation area marketing plans;

·          Prepare and present status reports and presentations as needed;

·          Manage area billing and accounts receivable;

·          Carry out Client and Caregiver regular assessments;

·          Assisting with caregiver recruitment and scheduling where required;

·          participating in the development and marketing of the company;

·          communicating client and caregiver concerns or problems with directors or other staff members as appropriate;

·          Managing, motivating their own office coordinators and schedulers;

·          Ensuring all shifts are covered and adequate relief care available;

·          Ensure daily meetings with coordinators take place;

·          ad hoc duties as required;

Human Competence

·          Applicants will be pro-active individuals with strong communication, negotiation, creativity, problem solving and decision-making skills, with the ability to work in a dynamic and challenging environment;

·          Have excellent relationship building skills;

·          Be empowered to take responsibility and accountability;

·          Possess strong analytical ability;

·          Demonstrate proven negotiation experience and influencing skills;

·          Be a strategic thinker;

·          Applicants must ensure attention to detail;

·          Be performance orientated;

·          Possess the ability to share knowledge;

·          Be innovative;

·          The successful candidate will be capable of working independently and have the ability to work under pressure;

·          Interested applicants should have a relevant health/social care or nursing background and must have care of the elderly experience and staff management experience;

Business Competence

·          Have demonstrated good commercial and business acumen;

·          Understanding of clinical systems implementation methodologies, process reengineering and change management;

·          Solid verbal and written communication skills;

·          Demonstrated leadership ability to manage teams of up to 20 professionals and associates and client resource teams; who in turn co-ordinate hundreds of caregivers;

• ECDL and comfortable in an IT rich environment;