Global Clients

Business Analyst IV, Global Quality Operations

Fixed Term Contract

Eden Recruitment

Business Analyst IV, Global Quality Operations Dublin

Business Analyst IV, Global Quality Operations
Location: Dublin
Duration: 11 months

Global Quality Operations teams drive accountability for operational excellence, quality metrics, continuous improvements, and lead the implementation of our quality systems at scale within a global network of vendors supporting content moderation.

We partner directly with the vendors on quality metrics delivery, root cause analysis and drive cross functional alignment on action plans to drive improvements.

We are looking for a passionate problem solver who is comfortable operating in ambiguity, a strong communicator who is skilled at change management, and a strategic thinker with strong analytical and creative problem-solving skills.

Successful candidates for this team are adaptable, creative, proactive, and action oriented. They demonstrate a growth mindset and can successfully lead initiatives across various teams, countries and time zones.

RESPONSIBILITIES

Drive vendor accountability for meeting quality performance metrics through comprehensive reporting on error trends, root cause analysis, and targeted action plans. Demonstrate Operational Excellence, focus on continuous improvement and share best practices to build a consistent backbone of support across our vendors and regions. Launch/maintain quality programs for new processes and tools/products, collaborating with cross-functional and cross-regional teams. Develop detailed understanding of quality systems and processes to effectively provide input for new initiatives and identify quality dependencies in cross-functional projects. Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals. Be a champion of change management for internal and external projects and initiatives. Ability to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritize and meet deadlines.

Minimum Requirements

5+ years of proven program management or process excellence experience, preferably in quality. 4+ years experience with Excel (PivotTable, Charts, Statistical functions) and leveraging data visualization tools (Tableau, Power BI). Able to work/build relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals 4+ years experience leading data-driven projects and communicating the results of analysis and insights to technical and non technical audiences Comfortable with a rapidly-changing environment with a goal-oriented approach

Preferred Requirements:

5+ years of experience initiating and driving complex projects to completion with minimal guidance. Experience working in a technology company or IT consulting firm Experience with complex process design, implementation and improvement Lean/Six Sigma background in a Quality setting

*Please note, this is an initially 11 months contract*
*Great benefits and competitive salary*

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Tagged as: Business Analyst IV, Global Quality Operations