Information Technology

Desk Support Technician

Fixed Term Contract

Eden Recruitment

Desk Support Technician Ballycoolin, Dublin 15

Our Multinational client in Dublin is looking for a Desk Support Technician to join them for a 3 month FTC. The role will be on site in Ballycoolin, Blanchardstown.

You should have a proven track record in the following areas:
Queue management with a strong focus on achieving service targets
Delivering world class customer experience
Championing adherence and compliance to process and policy
Creation and maintenance of a robust library of documentation to support all areas of team activity
Attention to detail, specifically in relation to generating, analysing and actioning metrics relating to overall team performance
Ability to manage mini projects and execute to plan. This should include Office moves, Renovations and M&As as well as software & hardware deployments.

You should be the primary source of knowledge for team members on:
Imaging PCs and MACs. (knowledge of SCCM and Casper)
Active Directory Users and Computers (ADUC)
Enterprise collaboration clients e.g Skype for Business, Slack
End-User/Client facing configuration of Office 365
Supporting triage steps to determine User, PC, Network, or Application issues
Ticket management with the goal of providing timely updates to clients.
Network Printer installation / troubleshooting
Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)
Asset Management
Knowledge, awareness and dissemination of process and policy
Reporting and escalations as required to management team
Cross regional collaboration with other site leads to ensure consistent, high quality delivery of service and knowledge transfer
Any other duties that may arise from day to day.

3-5 Years of Experience and
Strong logical thinking, and troubleshooting skills
Technical expertise with Mac and Windows OS
Outstanding customer service skills
Ability to coach junior members in a matrixed management environment
Excellent organizational skills and multi-tasking abilities
Emphasize on task quality (be thorough, detail-oriented, responsible)
Work efficiently and effectively without sacrificing quality
Be a team player with strong communication skills
Always looking for ways to continue to learn in the environment
Must have a proven track record of customer facing engagement, across a diverse range of platforms, with the ability to effectively communicate product use and suitability

If you are looking for experience in a multinational company and you have the experience get in touch with me at aoife@edenrecruitment.ie

Tagged as: Desk Support Technician