Information Technology

Implementation Manager

Permanent

Eden Recruitment

Implementation Manager Ireland, Dublin

Implementation Manager

Our client provides compliance management software that enables companies around the world to reduce their risk of misconduct. They are looking for an Implementation Manager for a permanent roe in Dublin. The purpose of the role is to proactively manage the relationship with new clients as they are acquired by the sales team, representing the first experience that they will have as customers of our client. The chosen candidate will be responsible for the implementation of our software to meet their needs, bridging the gap between the clients business requirements and our solution. The customer should emerge from the implementation cycle as a very satisfied client with all functionalities operating efficiently and fully trained in how to effectively administer the solution going forward.

Responsibilities

  • Lead/manage multiple concurrent small to medium-sized software implementation projects.
  • Deliver an exceptional customer experience throughout the implementation process.
  • Effectively manage project scope and client expectations; ensure key stakeholders are updated.
  • Identify additional revenue opportunities and create and execute on additional statements of work.
  • Train and advise clients on the proper use of our products and configure them to fit their needs.
  • Work cross-collaboratively with other internal teams such as Product, Sales, Tech Ops, and Support.
  • Ensure documentation is accurate and updated throughout the implementation.
  • Be the voice of the customer and provide feedback on how MCO can better serve our customers.
  • Consider initiatives to help improve our implementation processes.
  • Though very rare, travel to client sites may be required a couple of times per year.

Requirements:

  • Great attitude with proven experience (configuration, training, testing) in software implementations.
  • An aptitude to project-manage small software implementation projects.
  • Excellent organizational and time management skills are essential.
  • Team player with proven ability to contribute positively in an open and collaborative environment.
  • Bachelors degree in a business, science, engineering, technical or IT related field.
  • Minimum of 5 years of total professional experience.
  • Minimum of 3 years of technology and/or software implementation experience.
  • Experience working for a commercial software company or a consulting company focused on software implementations is a plus.
  • Financial services experience, especially in the investment management sector, will be a significant advantage.

Tagged as: Implementation Manager