Incident Response Analyst (9 Months)

Eden Recruitment

Incident Response Analyst (9 Months) Location: Facebook HQ, Dublin City

Position: Incident Response Analyst Location: Facebook HQ, Dublin City Centre (initially remotely due to Covid-19) Duration: 9 months (Possibility of extension) Duties:

  • Review, analyse and process high volumes of incoming requests from law enforcement authorities and governments across the world, as business need arises, with high quality, speed, and accuracy
  • Make immediate decisions based on variety of complex factors that will include risk, sensitive issues and graphic content.
  • Be willing and able to work with sensitive issues and potential exposure to content that may include child exploitation, graphic violence, self-injury/self-harm, suicide and other content which may be considered offensive or disturbing.
  • Clearly respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone
  • Working with a cross functional team, drive improvements to policies and processes within the law enforcement response team
  • Availability to work weekend days on a rotational basis or a regular schedule during office hours (9am -5pm)

Requirements:

  • Bachelors degree or equivalent experience
  • 2+ years of relevant experience in investigative or analytical roles
  • Fluent in English and one of the follow languages is highly desirable: Portuguese, Arabic or Hindi.
  • Good team work skills.
  • Proven ability to analyse information to assess threat and risk
  • Proven ability to make effective decisions independently using good judgement and rationale
  • Experience prioritizing multiple functions and tasks while managing work time without compromising quality
  • Be comfortable dealing with high pressure escalations, grey areas and pulling in cross functional experts, when appropriate, to resolve issues swiftly.

Tagged as: Incident Response Analyst (9 Months)