Information Technology

Senior IT Engineer


Eden Recruitment


Senior IT Engineer

Our client is one of Irelands leading providers of specialist Cloud Solutions, Telephone Systems, and IT Helpdesk Services.

They are currently looking for a Senior IT Engineer to work remotely and occasionally on site the Waterford office. The chosen candidate will be working as part of a busy technical helpdesk, providing Level 3 escalated technical services and remote assistance to our clients level 2 helpdesk engineers. Assisting with server project deployments remotely and occasionally on client site.


  • Windows server and LAN troubleshooting
  • Resolve technical escalations covering a wide variety of technical issues
  • Troubleshooting experience relating to Server OS, Office 365, Azure, Group Policy and DNS, AD management, print management
  • Diagnose and resolve network-related technical problems, IP subnet and routing, firewall configurations, managed switches, wireless network configurations etc Hardware and Software -related
  • Assisting with Hyper- V, server migration projects and client cloud migration projects
  • Designing and implementing DR solutions
  • Troubleshooting Backup Solutions experience particularly with Ashay, Veeam, Unitrends


  • Third level technical degree or masters qualification in a technical discipline
  • MCSE, Microsoft O365 Administrator, CCNA, Networking qualification
  • Min of 10 years IT support Networking and troubleshooting experience in a similar role
  • Excellent technical aptitude and troubleshooting skills
  • Ability to handle multiple tasks concurrently and provide final level call escalation
  • A strong customer-focused communicator with excellent interpersonal skills
  • Experience setting up and configuring Microsoft Azure Cloud and Intune
  • Experience with FortiGate, Draytek, Sonicwall firewalls, Ubiquity devices an advantage
  • Full clean driving license is essential

Tagged as: Senior IT Engineer