T&S Project Manager Dublin
Program Manager III – T&S Project Manager
Duration: 6 months
Our Trust & Safety teams are at the forefront of protecting our community through improving the support experience for different products – from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. If you like helping people, Community Operations is for you.
We are seeking an experienced professional with a passion for mitigating real world harm, protecting our community and being the voice of our users. We count on our project managers to deliver both qualitative and quantitative insights into user behaviour in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Engineering, Policy and other teams to drive operational projects in a fast paced and data driven environment. This is a full time position, based in Dublin.
Project Manager Roles & Responsibilities
Deeply understand the architecture and integration points of our community support processes, products and policies Track and analyse key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts Work with cross-functional partners to assess support requirements for new product launches Analyse complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions Manage global and cross-functional projects to improve user experience while partnering with teams such as: Policy, Data Science, Product, Engineering, Operations and regional teams Identify and analyze user trends, identify bugs, and work with cross-functional partners to implement change Use problem-solving skills to resolve large and complex business problems such gathering and analyzing relevant data to improve the overall support experience Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve and develop solutions Drive strategy for execution, planning, measuring progress and sharing results Identify actionable insights, suggest recommendations and influence team strategy through effective communication
Bachelor’s degree and 5+ years of relevant experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team 4+ years of experience initiating and driving projects to completion with minimal guidance 2+ years of experience doing business process analysis Demonstrated ability to solve complex problems and comfortable operating in ambiguity Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams Effective communication Must be comfortable working with highly sensitive, graphic content
Preferred Qualifications 2+ years in a Trust & Safety, Risk Ops or Investigations Project Manager certification Strategic thinker with analytical and creative problem-solving skills Self-starting, intellectually curious and creative individual
*Please note, this is an initially 6 months contract*
*Great benefits and competitive salary*